Over 10 years we help companies reach their financial and branding goals. Engitech is a values-driven technology agency dedicated.

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411 University St, Seattle, USA

engitech@oceanthemes.net

+1 -800-456-478-23

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BPO Services
// business benefits

How BPO Services Help You Overcome Business Challenges

We’re more than just a call center  The Dorsum delivers value-driven solutions with a people-first approach. From inbound & outbound call support to medical campaigns and virtual back-office operations, we handle your processes while you focus on growth.

Our Core BPO Services:

Inbound & Outbound Call Center Services
  • 24/7 Customer Support
  • Technical Assistance
  • Cold Calling & Sales
  • Appointment Scheduling
  • Order Management
Lead Generation & Telemarketing Solutions

  • Cold calling

  • Warm transfers

  • Qualified lead generation for healthcare, finance & more

  • Final expense insurance & Medicare campaigns

Medical Campaign Services (DME & CGM)
  • DME & CGM Campaign Management
  • Medical Insurance Verification
  • Patient Eligibility & Benefits Checking
  • HIPAA-Compliant BPO Company Standards
Streamline Operations and Reduce Costs

Unlock greater efficiency by consolidating your processes, setting clear outcomes, and maximizing ROI. Let us transform your operations for smoother workflows and higher revenue growth—see the difference streamlined operations can make to your bottom line.

Boost Efficiency and Productivity

Our strategies will make your business more strategic and effective, from targeted outsourcing to smart technology integration, all while prioritizing data security and compliance. Enjoy heightened productivity that aligns with your business goals.

Concentrate on Core Competencies

Harness your unique strengths with our expert support, allowing you to drive innovation without being held back by non-core tasks. With our assistance, your team can stay focused on what you do best—leading to faster, more meaningful growth.

Inbound Call Center Services:

Claims Processing Services:

This involves handling and processing customer claims, often for insurance or other related industries.

Customer Service Outsourcing Services:

This refers to outsourcing customer service functions to a third-party call center.

Back Office Support Services:

These are non-customer-facing services such as data entry, processing payments, and other administrative tasks.

Call Center Payment Processing Services:

This focuses on processing payments made over the phone, such as credit card transactions.

Inbound Sales Call Center:

This handles incoming calls from customers who want to make a purchase or inquire about products or services.

Tech Support Call Center:

This provides technical support to customers who are experiencing issues with products or services.

Outbound Call Center Services:

Outbound BPO services empower you to streamline customer outreach, connecting with key targets while keeping your core priorities front and center.

Outbound Call Center Services:

This is a general term encompassing a range of outbound call center activities.

Telemarketing Outsourcing:

This involves outsourcing telemarketing activities to a third-party call center. Telemarketing typically involves making sales calls or promoting products and services.

Lead Generation Calls:

These are calls made to generate leads or potential customers. Call center agents may contact potential customers to qualify them or gather information.

Cross-sell Outsourcing:

This refers to outsourcing cross-selling activities, which involve selling additional products or services to existing customers.

Market Research Support:

Call centers can provide support for market research by conducting surveys, gathering customer feedback, or conducting interviews.

Client Calls Handling:

This involves handling calls from existing clients, addressing their concerns, providing support, or upselling/cross-selling.

Choose the Right BPO Service Provider for Your Business

Why opt for our BPO? Our agents engage in genuine conversations rather than following scripted responses. Many are U.S.-born and capable of truly understanding your customers’ needs. With our competitive nearshore pricing, Confie BPO stands out. Say goodbye to frustrated customers who struggle to communicate with agents.

 

Stay Focused
Concentrate on essential in-person meetings while we handle the rest.
Save Money
Invest your resources in boosting profits rather than spending on hiring, training administrative staff, or unnecessary technology expenses.
Allocate Resources
Channel your time and finances into developing innovative solutions and addressing industry challenges. We’ll manage the calls, update software, and handle billing.
Expand Your Reach
Empower your top salespeople to drive business growth instead of getting bogged down by routine tasks.